FAQ

FAQ
Where is my order?
You will be receiving a UPS tracking number once your order is fulfilled via email. Please note shipping may take up to 2-5 business days. All Ground packages are shipped via UPS. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages during holidays or promotional events.
Can I make any changes to my order?
Once an order is placed, we are unable to make changes.
What is the Return and Exchange policy?
This item is custom decorated to order. It cannot be returned or exchanged. Please review the order details carefully before confirming your order. Once your order is placed, it cannot be modified or canceled. We guarantee the quality and workmanship of our We shall accept returns of products in the event the product is defective, broken during shipping, or in the event an item is sent that is different from the item that was ordered. Buyer has 2 weeks from receipt of item(s) to notify us of any issues with the product(s).
How long does it take for me to get a refund?
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.